Terms & Conditions

Please read the following terms and conditions carefully.

Website Terms of Use: General terms and conditions of website

RapidWildMart Ecommerce Private Limited provides a comprehensive set of features to you on its website www.rapidWildMart.Com, subject to the following terms of use and conditions. If you visit or shop at RapidWildMart.Com or click on the links provided by RapidWildMart.Com in its promotional email, you accept these terms of use, guidelines, agreements and conditions (hereafter terms). These terms shall become applicable when you subscribe to any special promotional emails, or click to use any of the touch points such as Chat, Web forms and Click-to-call (including those provided by third party service providers) on RapidWildMart.Com.

You will also be subject to the Terms of any current or future RapidWildMart.Com service or business (e.g. Gift Registry, Gift Box, Gift Cards/Coupons, and Experiential Gifts etc). The following terms will control and prevail should you begin using the website or its components including applications; widgets and forms hosted or managed by RapidWildMart.Com or its third party service providers.

Definitions

Definition of website is observed as at http://en.wikipedia.org/wiki/Website and the web pages can also be rendered on all the connected devices such as Computer, Tablet Computer, Smart Phone or other devices such as E-Reader, Digital displays, Television etc. Please read the entire terms carefully. Conditions means these terms and conditions and the Special Conditions; Products means a product displayed for sale on the Website; Product Description means that part of the Website where certain details and terms and conditions in respect of the individual Product are provided; Special Conditions means the terms and conditions in the Product Description; Users means the users of the Website collectively; Personal Information means the details provided by you on registration; We(us) means RapidWildMart.Com; Website means the website located at www.rapidWildMart.Com or any subsequent URL which may replace it; Cookies means small text files which our Website places on your computers hard drive to store information about your shopping session and to identify your computer; and You means a user of this Website.

Our General Terms And Conditions Of Sales Service

These General Terms and Conditions of Sale Service apply to your use of the RapidWildMart.Com website at www.rapidWildMart.Com the website and to any order you place with Rapid wildmart - Unit of RapidWild Technologies. The Website Terms apply regardless of how you access the Website, including any technologies or devices by which RapidWild makes the Website available to you.

You must read these Websites Terms carefully. You must read these General Terms and Conditions of Sale Service carefully. By placing an order through the website, you confirm that you have read, understood and agreed to these General Terms and Conditions of Sale Service in their entirety. If you do not agree to these General Terms and Conditions of Sale Service in their entirety, you must not order any product or service through the website.

Opening An Account And Placing An Order

You can place an order on RapidWildMart.Com as a guest or by opening an account with RapidWildMart.Com. While doing this process you will have to provide us with some compulsory personal information. Please see our Privacy and Cookie Policy for more information on how your personal information will be used.

Registrations

You warrant that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and always. You can update or correct your details at any time by going to Your Account.

When you create an account, we may provide you with and/or ask you to use passwords or other means to allow you to access certain areas of the Website and/or to maintain your account security. It is your responsibility to maintain the confidentiality of your password and account information. RapidWildMart shall not be liable to any person for any loss or damage which may arise because of any failure by you to protect your password or account. Should you become aware of or suspect any unauthorised use of your password or account please contact us.

Orders

Placing an order: The technical steps required to create the contract between you and us are as follows:

You place the order for your products on the Website by pressing the place order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website. We will send to you an order acknowledgment email detailing the products you have ordered. This is not an order confirmation or order acceptance from RapidWildMart.Com. As your product is shipped from our warehouse we will send you a despatch confirmation email.

Order Acceptance

Please note that completion of the online checkout process does not constitute our acceptance of your offer to purchase products or services from us. Our acceptance of your order will take place only when we dispatch the product(s) or commencement of the services that you ordered from us. We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. The duration of our contract with you will start from when you order and we take payment and dispatch the products, until the last day of your right to cancel.

Order Non-acceptance

Non- Acceptance of an order may be a result of one of the following
  • The product you ordered being unavailable from stock.
  • Our inability to obtain authorisation for your payment.
  • The identification of a pricing or product description error.
  • You not meeting the eligibility to order criteria set out in the main Terms Conditions

In all the above situations, we will not process your order, inform you of this in writing (including email) and, if you have already paid for the product or service, refund you in full as soon as reasonably possible

Product And Service Descriptions

RapidWildMart.Com attempts to be as accurate as possible with regards to the products and services offered on RapidWildMart.Com. However, RapidWildMart.Com does not warrant that product descriptions or service descriptions and other contents on this website are accurate, complete, reliable, current and error-free. The photographs, videos or audio clips or some other graphics of a product/service along with specifications and overviews are indicative in nature and often are not the same products or services we offer on RapidWildMart.Com, due to emissions or errors. As a user, you make a complete and independent assessment before purchasing a product or service from RapidWildMart.Com. For any additional help, you may visit our other sections of the self-help website with your questions and seek help from our contact center. If a product/service offered by RapidWildMart.Com is not as described, your sole remedy is to it in the unused condition without any additional claims. For more information, see our Replacement Policy.

Orders will only be accepted if there are no material errors in the description of the goods or services or their prices as advertised on this website. The prices offered on RapidWildMart.Com are final and binding except when RapidWildMart.Com admits that there were errors in publishing the prices on the website prior to shipment. Except where noted otherwise, the Standard Price displayed for products or services on our website represents the full retail price listed on the product/service itself, suggested by the manufacturer or supplier/service provider or estimated in accordance with the standard industry practice or the estimated retail value for a comparably featured item offered elsewhere. The Standard Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items/services that are offered as a set, the Standard Price may represent Bundle Price, which means the aggregate of the manufacturer/supplier/service provider's estimated or suggested retail price for each of the items/services included in the set.

With respect to the products/services sold by RapidWildMart.Com, we cannot confirm the price of an item/service until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items or services in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such.

All orders are subject to the acceptance by the carrier for delivery to the shipping address chosen by you at the time of ordering.

All prices displayed on RapidWildMart.Com will be in Indian Rupees when the website is accessed from India. RapidWildMart.Com does not accept orders in any other currency except in Indian Rupees if ordered in India. RapidWildMart.Com identifies the geographies through Internet Protocol (IP) address. Irrespective of the ordering destination as detected by IP Address, the end deliveries will always happen only in India unless or otherwise notified to you in writing.

Actual packaging may vary from that shown on the website. The weights, dimensions, and capacities shown on the website are approximate only.

Whilst we try to display the colours of our products accurately on the website, the actual colours you see will depend on your computer monitor or on your portable devices such as a mobile phone or a Tablet PC and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

All items are subject to availability. We will inform you as soon as possible if the product(s) or service(s) you have ordered are not available and we may offer the alternative product(s) or service(s) of equal or higher quality and value.

Gift Messages

If you order a product or service as a gift for your family, a friend or a relative, RapidWildMart.Com may offer you the opportunity to add a gift message to your purchase. If you choose to use the gift message service, you acknowledge and agree that:
  • The gift message service is provided for your own personal and non-commercial use only
  • The gift message you instruct us to send on your behalf to a third party will not contain anything which could be construed as harassing, threatening, vulgar, abusive, obscene, defamatory, racist or which may cause embarrassment or distress to any person or which is otherwise unlawful or objectionable
  • You will not impersonate any person, including but not limited to any of our employees or customers
  • You are entirely responsible for the text and other content of your gift message and RapidWildMart.Com accepts no responsibility or liability for any such content or outcome as a result of your message
  • We do not pre-screen or edit messages, but may monitor content from time to time for the purpose of guarding against unlawful or inappropriate gift message
  • We have the right to refuse to send messages and to terminate access to the gift message service at any time and without liability to you

Payment Terms

During the checkout process, you will be asked to enter your payment details. By completing your payment details you confirm that the credit or debit card being used is yours. All fields indicated as compulsory must be completed. Please note that we may collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy and Cookie Policy.

RapidWildMart.Com will accept the following payment terms for all orders placed online by the customers:

Credit card/Debit card/Net Banking:

Master/Visa Credit cards and Debit cards, Net Banking from most of the banks in India. You need to have your own Credit Card or Debit Card with relevant information such as Credit Card billing address, Credit Card/Debit Card Number, name written on the Credit/Debit card, expiry date, billing address with Pin code (Zip code) and Verified by Visa/ Mastercard SecureCode password to complete the authenticated payments through our payment gateway which is safe and secure.

Cash on Delivery:

We dont have COD options on gifting category

Delivery Time And Charges

Delivery time vary depending on the type of products ordered. Delivery time is mentioned on the website against each item and is given as accurately as possible but cannot be guaranteed to be exact in nature due to circumstances beyond our control like bad weather natural disasters, political unrest, package missing from courier etc.

If you experience an abnormal delay of additional two weeks from the committed delivery day ( as mentioned on the product description page) , then you may choose to cancel the order for claiming a full refund. The two way carrier service and handling charges will be deducted from your card payment, and the balance shall either be refunded or given as a store credit at the sole discretion of RapidWildMart.Com.

RapidWildMart.Com does not ship outside India at this moment, and deliveries can be made at most of the locations in India as specified on the website. Certain items cannot be delivered to a few locations where our carrier service is not available. Please ensure to check for the availability of delivery service for your shipping destination at the time of order completion on the website.

Please note that our gifts are dispatched from different ware houses spread across India. In the case where you have ordered more than one item, we might need to send your order in more than one package.

Please note that certain products and services may be subject to Additional Terms and Conditions of Sale & Service relevant to the delivery charges and/or delivery time applicable to that product or service.

Delivery charges and timescales vary depending on the type of products ordered, the service you select and the delivery address.

Delivery attempts and cancellations

Delivery will be to address specified in your order. RapidWildMart.Com's carrier will deliver between 10 am and 6 pm on all working days (excluding National Holidays) in most of the locations as specified on the website. If no one is available at a residential or other address at the time of delivery, a note will be left to advise the arrival of the shipment followed by a text message or a telephone call.

In case of delivery to Institutes, hostel, hotels, hospitals and marriage or banquet halls, delivery will be made at the reception. We do not gurantee delovery to the direct recipient in such cases.

All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are handed over to the carrier for delivering at the address specified in your order.

Where the supply of your product(s) or service(s) delayed or prevented for reasons beyond our control (for example, material shortages, import delays or higher than anticipated demand) wewill make every effort to keep you informed but shall be under no liability to you for such delay or failure.

In the event of non-delivery of items due to incomplete/wrong address or continuous unavailability of the person at the shipping address to receive the items from the carrier, the order will be cancelled automatically and the two way carrier service and handling charges will be deducted from your card payment, and the balance shall either be refunded or given as a Store Credit at the sole discretion of RapidWildMart.Com.

In the event of your refusal to receive the shipment from the carrier will fully, then your order will be cancelled automatically and the two-way carrier service and handling charges will be deducted from your card payment. Remaining balance card payment collected from you if available, shall be offered to you back in the form of Cart credit.

Replacement Policy

RapidWildMart.Com offers easy replacement only in the case of damaged or incorrectly supplied goods. RapidWildMart.Com reserves the right to offer you any one the three below mentioned options:
  • Send a replacement product once the customer returns the damaged product/products
  • Refund the amount only in the case where RapidWildMart.Com cannot offer a replacement. The refund will be issued as store credit which will not include the handling charges and taxes *RapidWildMart.Com, in its sole discretion, will determine the usage of the given options.

What do I do if the product I received is damaged or incorrectly supplied on delivery?

You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery, you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (Customer Service Department by phone or email only) within 48 hrs of receipt of the items. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied. One of our team member will vist your shipped address and collect the product

Applicability of Replacement Policy

RapidWildMart.Com will accept Replacement or Exchange only if the following conditions are met.
  • Replacement request should be initiated within 48 hrs of order delivery.
  • Customer should inform us that the products are damaged or have been incorrectly supplied within 48 hrs of order delivery.
  • A photograph of the product along with the packaging should be emailed to support@rapidWildMart.Com within 48 hrs of order delivery.
  • The item needs to be returned along with the original packaging if requested by RapidWildMart.Com.
  • The tags on the product should be intact.
  • The product should be unwashed, unused and in an undamaged condition

Cancellation :Order cancellation and, Order Damage Under what circumstances will my order be automatically cancelled?

In the event of non-delivery of items due to incomplete/wrong address or continuous unavailability of person at the shipping address to receive the items from carrier, the order will be cancelled automatically and the two way carrier service and handling charges will be deducted from your card payment, and the balance shall either be refunded or given as a Cart credit at the sole discretion of RapidWildMart.Com.

How can I cancel my order?

You can cancel your order by contacting Customer Support at various stages.

Cancellation prior to shipment: You can cancel your order prior to shipment by contacting the Customer Help Centre. All refunds will be made within 5 business days from the date of cancellation.

What happens if RapidWildMart.Com cannot supply me with the product I have ordered?

If we cannot supply you with the product or service that you have ordered, we will not process your order. We will inform you of this in writing (including email) and, if you have already paid for the product or service, we will offer you an instant Cart credit or refund you in full as soon as possible or within 5 business days.

Can I cancel the order if there is a delay in delivery?

If you experience an abnormal delay of additional one weeks, then you may choose to cancel the order for claiming a full refund.

Privacy Policy Your Personal Data Privacy at RapidWildMart.Com

Welcome to RapidWildMart! This entire document known as Privacy Policy is intended to explain what types of information we collect about you through multiple channels such as email, web, chat, SMS, Interactive Voice Response (IVR), phone calls, mobile, social media networks or other types of campaigns including any online event or web activity and how we use & share that information. One section of this privacy policy also addresses what happens to information we collect on RapidWildMart.Com or through our Advertising & Alliance Promotion Network (AAPN) pages including but not limited to- social media sites, such as Facebook, Twitter, YouTube, besides several others ("Social Media Pages").

This Privacy Policy applies only to the information collected digitally or online by RapidWildMart and affiliates or through our Social Media Pages.

How Does RapidWildMart.Com Use The Information Collected Digitally Or Online?

RapidWildMart.Com uses the information you provide to:
  • Deliver products that you have ordered
  • Contact you or the product recipient(s) in the event of order delay or difficulty
  • Deliver information through the various communication channels you have provided to us about our products or website, including adding you to our e-mail list or to our customer phone and mail marketing list when you register for an account or make a purchase
  • Send information about events, surveys, promotions, specific offers and possibly contests to you
  • Tailor your experience on our website to your interests
  • Develop our products, services, and website, and respond to your inquiries and improve your overall experience

If you have set up an account at this site, you may save personal information in that account, such as your name and shipping information, and we will access this saved information to make your shopping quicker and easier. We require you to create and/or access your account to use various services on the website, such as your order history, loyalty credits, gift registry and Wish List. Because you must create or access your account prior to using these services, it is possible that we could associate you with the information you provide through these services.

With respect to RapidWildMart emails and text messages, you will receive exclusive information about special offers, media events, new products and much more. If at any time you would like to stop future delivery of RapidWildMart emails and text messages, please follow the removal instructions such as "unsubscribe" located at the end of each message. Please note, however, that your request not to receive email information will not preclude us from contacting you by email or otherwise regarding questions we have about your purchase and other operational emails, such as shipping information. However, RapidWildMart will not be able to send information through phone if you have subscribed to any "Do Not Disturb" (DND) services.

What Information Does RapidWildMart.Com Share With Third Parties?

RapidWildMart.Com does not sell your data. We may use third party vendors to help us provide services to you, such as monitoring site activity, hosting the website, assisting us with our contact center operations or working on Social Media Pages, providing promotional strategy, processing orders, running promotions and events and surveys, maintaining our database, providing store locator services, processing employment applications, and administering and monitoring emails, phone calls and text messages.

There is a possibility that RapidWildMart.Com could merge with, acquire, or be acquired by another business entity, or be involved in a corporate reorganization or other change of control. If such an event occurs, some or all of the personal information collected about you could be shared with this entity, and may also be retained by RapidWildMart.Com.

Updates To Privacy Policy

As RapidWildMart.Com continues to offer visitors new and different types of content and services, RapidWildMart.Com may modify its information collection, use or disclosure practices. Should there be a material change to our information collection, use or disclosure practices, it will be applied only to information collected on a going forward basis, and we will update this privacy policy.

COOKIES

RapidWildMart.Com uses a browser feature known as a cookie. A cookie is a small data file that is stored by your web browser on your computer. Cookies are typically stored on your computer's hard drive and are used by RapidWildMart.Com to help track clicks and pass information as you go through the pages within our website. We may also use cookies to tell us whether RapidWildMart.Com has been previously visited by you or someone using your computer, what products you may have viewed or added to your shopping cart, and to assist in the administration of your use of features and programs on our site.

We may elect to use third party advertising companies to serve our advertisements and allow them to collect non-personally identifiable information by placing cookies when you choose to visit and when you visit RapidWildMart.Com. These companies may use information (including your name, e-mail) about your choice to visit and your visits to our site and other websites to provide advertisements about RapidWildMart's products and services on this and other websites. These companies may also provide information to us which we would use to gauge the effectiveness of the advertisements they place about our products and services and for marketing or online promotion purposes.

Security Statement

RapidWildMart.Com will impose confidentiality obligations on its service providers that include Advertising & Alliance Promotion Network (AAPN) who will have access to the personal information collected on this site. While we implement the above security measures for this website, you should be aware that 100% security is not always possible due to your own network and Personal Computer security or other factors beyond the control of RapidWildMart.

Spoof / Phishing / False Mails

RapidWildMart will never ask you to confirm any account or credit card details via email. If you receive an email claiming to be from RapidWildMart.Com asking you to do so, please ignore it and do not respond. Sometimes, the email contains links to a website that looks like RapidWildMart.Com but isn't controlled by us. The website may ask you for your RapidWildMart username and password or try to install unwanted software on your computer in an attempt to steal your personal information or access your computer. Please be aware of "malware", phishing or spoofed mails, and other suspicious emails.

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